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PRIVACY POLICY

Last updated: 4 February 2026

Imperial Concierge & Cleaning Services (“we”, “us”, “our”) is committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information:

1.1 Personal Information

  • Full name

  • Email address

  • Telephone number

  • Property or service address

  • Service preferences and communications

1.2 Technical & Usage Data

  • IP address

  • Browser type and device information

  • Pages visited and interaction data

  • Cookies and analytics data

2. How We Collect Your Data

We collect data when you:

  • Submit a contact or enquiry form

  • Book or request services

  • Communicate with us by phone, email, or WhatsApp

  • Browse our website

3. How We Use Your Data

Your personal data is used to:

  • Provide and manage our services

  • Respond to enquiries and bookings

  • Communicate scheduling and updates

  • Improve our website and services

  • Comply with legal obligations

We do not sell your personal data.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity

  • Legitimate interests

  • Consent (where required)

  • Legal obligation

5. Sharing Your Data

We may share data with:

  • Staff or contractors delivering services

  • Third-party service providers (e.g. hosting, payment processing)

  • Authorities where legally required

All third parties are required to handle data securely and lawfully.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes collected or to meet legal and accounting obligations.

7. Cookies

Our website uses cookies to enhance user experience and analyse website traffic. You may control cookie settings via your browser.

8. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion

  • Restrict or object to processing

  • Withdraw consent at any time

10. Children’s Data

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact Information

Imperial Concierge & Cleaning Services
Telephone: 0800 037 5029
WhatsApp: 07301 077499
Email: imperialconciergevip@gmail.com

Operating Hours:

  • 24/7 for property emergencies

  • General enquiries: Monday–Friday, 8:00am–6:00pm

Service Areas: Kent & London

© 2026 Imperial Concierge & Cleaning Services. All rights reserved.

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