TERMS & CONDITIONS
Last updated: 4 February 2026
1. Introduction
These Terms & Conditions (“Terms”) govern your use of the website https://imperialconcierge.co.uk and any services provided by Imperial Concierge & Cleaning Services (“Imperial Concierge”, “we”, “us”, “our”).
By accessing this website or booking any of our services, you agree to be legally bound by these Terms. If you do not agree, you must not use our website or services.
2. About Us
Imperial Concierge & Cleaning Services provides professional cleaning, concierge, property support, and related services across Kent and London for residential, commercial, event, and managed properties.
3. Eligibility
You must be at least 18 years old and legally capable of entering into a binding contract to use our website or book our services.
4. Services
We offer services including (but not limited to):
Residential and commercial cleaning
Event and specialist cleaning
Concierge and property support services
Emergency property assistance
All services are subject to availability and confirmation.
5. Bookings & Quotations
5.1 All service requests must include accurate and complete information.
5.2 Any quotation provided is an estimate unless confirmed in writing.
5.3 A booking is only confirmed once we issue written confirmation or an invoice.
5.4 We reserve the right to refuse or cancel bookings at our discretion.
6. Prices & Payments
6.1 All prices are quoted in GBP (£).
6.2 Payment may be required in full or as a deposit prior to service delivery.
6.3 Failure to make payment may result in cancellation of services.
6.4 Prices may change at any time unless already confirmed in writing.
7. Cancellations & Rescheduling
7.1 Cancellations by You
Cancellations must be communicated in writing or via confirmed contact methods.
Late cancellations may result in a cancellation fee depending on the service type and notice period.
7.2 Cancellations by Us
We reserve the right to cancel or reschedule services due to unforeseen circumstances. In such cases, you will be offered a refund or alternative booking.
8. Client Responsibilities
You agree to:
Provide safe and reasonable access to the premises
Ensure the environment is safe for staff
Inform us of hazards, fragile items, or special requirements in advance
We are not responsible for issues arising from undisclosed risks.
9. Service Standards
While we aim to provide a high standard of service, results may vary depending on property condition, scope of work, and external factors. Minor dissatisfaction does not constitute breach of contract.
10. Limitation of Liability
To the fullest extent permitted by law:
We are not liable for indirect, consequential, or economic losses
Our total liability shall not exceed the value of the service provided
Nothing limits liability for death or personal injury caused by negligence
11. Intellectual Property
All content on this website — including text, images, logos, branding, and layout — is owned by or licensed to Imperial Concierge. You may not reproduce or use any content without written permission.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or accuracy.
13. Privacy
Your use of our website and services is also governed by our Privacy Policy, which forms part of these Terms.
14. Changes to These Terms
We may update these Terms at any time. Continued use of the website or services constitutes acceptance of the updated Terms.
15. Governing Law
These Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.
16. Contact Information
Imperial Concierge & Cleaning Services
Telephone: 0800 037 5029
WhatsApp: 07301 077499
Email: imperialconciergevip@gmail.com
Operating Hours:
24/7 for property emergencies
General enquiries: Monday–Friday, 8:00am–6:00pm
Service Areas: Kent & London